Customer Service Champions

We’ve just got to say, customer service from Champion Power Equipment absolutely rocks!

The electric starter on our 75537i generator stopped working last night even though a multimeter showed the starter battery at 12.6 volts. I couldn’t even pull start it because the choke switch is electronic. I opened the engine cover and discovered a manual choke switch inside, and was able to use that to pull-start the genny.

So today I called Champion. In a matter of a minute or two I was talking with a very helpful and personable service tech named Paul. He had me test with the multimeter while hitting the starter button. As the voltage didn’t change, he immediately diagnosed the problem as the starter relay.

And just like that, a starter relay is in the mail no charge, even though the generator is two and a half years old and has 800 hours on it. I called him back a couple of hours later for a replacement battery strap, too, and that made it into the package. Shipped this afternoon.

If we’d paid twice as much for a Honda or a Yamaha, I wouldn’t have been able to just call the manufacturer, diagnose the problem and get a part sent free of charge. I swear, we’ll never buy a generator from anyone else.

• Marc Guido

GET GRAND ADVENTURE STUFF

We’ve created some fun and quirky merchandise particularly for RV campers, including t-shirts, coffee mugs and more. Sales help to support Grand Adventure to keep bringing you outdoor adventure videos each and every week. Visit https://teespring.com/stores/grandadventure to browse our selection.

USE WHAT WE USE

We’ve opened a Grand Adventure store on Amazon! https://www.amazon.com/shop/GrandAdventure Unlike other Amazon shops, from RV stuff to our dogs and even photography and videography, every single item you see in our store is hand picked from things we use ourselves in our own Grand Adventures. We’ve tried it, we’ve tested it, and we can heartily recommend it. No random stuff or paid product placements.

It costs you no more to shop Amazon with us, but by shopping our store a portion of each sale goes to bringing you more and better Grand Adventure videos! Thank you for clicking through to give us a look!

CREDITS

• All music in this episode is open source and obtained from the YouTube Audio Library http://YouTube.com/audiolibrary, or licensed from Soundstripe http://SoundStripe.com.

ABOUT US

Welcome to Grand Adventure, a YouTube channel that focuses on RV-centric outdoor activities including not only of course camping, but also mountain biking, hiking, kayaking, skiing and more, nearly always filmed in stunning 4K.

We’re based in Salt Lake City, Utah, and invite you to come along as we travel all around the western U.S. My wife Patricia and I, and our dogs Zoe and Maggie are avid boondockers, so you’ll seldom find us in RV parks or even dry campgrounds. Instead, we’re usually camped in some of the most remote and beautiful spots that you could ever pull a travel trailer into. And unlike most other RV channels on YouTube, we’re not RV dealers or full-timers — we’re weekend warriors just like you!

We’ll provide tips and insight on equipping and maintaining your RV, trip planning and travel videos to make your next adventure a grand one indeed! So, subscribe to make sure that you catch every episode, and remember…life is nothing but a Grand Adventure!

CONNECT WITH US

Become one of our Grand Adventurers and subscribe to our YouTube channel! 
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admin

Grand Adventure is the creative video outlet for Marc Guido, a 50-something outdoors enthusiast who first added an RV to his gear bag in spring 2017. Outside of ski season he travels the U.S. in his fifth wheel RV trailer with his lovely wife Patricia, and their overly-caffeinated Labrador retriever Zoe. During winter, they base their RV in Salt Lake City for the skiing.