Customer Service Champions

Avatar admin | May 24, 2019

We’ve just got to say, customer service from Champion Power Equipment absolutely rocks!

The electric starter on our 75537i generator stopped working last night even though a multimeter showed the starter battery at 12.6 volts. I couldn’t even pull start it because the choke switch is electronic. I opened the engine cover and discovered a manual choke switch inside, and was able to use that to pull-start the genny.

So today I called Champion. In a matter of a minute or two I was talking with a very helpful and personable service tech named Paul. He had me test with the multimeter while hitting the starter button. As the voltage didn’t change, he immediately diagnosed the problem as the starter relay.

And just like that, a starter relay is in the mail no charge, even though the generator is two and a half years old and has 800 hours on it. I called him back a couple of hours later for a replacement battery strap, too, and that made it into the package. Shipped this afternoon.

If we’d paid twice as much for a Honda or a Yamaha, I wouldn’t have been able to just call the manufacturer, diagnose the problem and get a part sent free of charge. I swear, we’ll never buy a generator from anyone else.

  • Marc Guido




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