Customer Service Champions

Avatar admin | May 24, 2019 103 Views 0 Likes 0 Ratings

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We’ve just got to say, customer service from Champion Power Equipment absolutely rocks!

The electric starter on our 75537i generator stopped working last night even though a multimeter showed the starter battery at 12.6 volts. I couldn’t even pull start it because the choke switch is electronic. I opened the engine cover and discovered a manual choke switch inside, and was able to use that to pull-start the genny.

So today I called Champion. In a matter of a minute or two I was talking with a very helpful and personable service tech named Paul. He had me test with the multimeter while hitting the starter button. As the voltage didn’t change, he immediately diagnosed the problem as the starter relay.

And just like that, a starter relay is in the mail no charge, even though the generator is two and a half years old and has 800 hours on it. I called him back a couple of hours later for a replacement battery strap, too, and that made it into the package. Shipped this afternoon.

If we’d paid twice as much for a Honda or a Yamaha, I wouldn’t have been able to just call the manufacturer, diagnose the problem and get a part sent free of charge. I swear, we’ll never buy a generator from anyone else.

  • Marc Guido

 


 

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It costs you no more to shop Amazon with us, but by shopping our store a portion of each sale goes to bringing you more and better Grand Adventure videos! Thank you for clicking through to give us a look!

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ABOUT US

Welcome to Grand Adventure, a YouTube channel that focuses on RV-centric outdoor activities including not only of course camping, but also mountain biking, hiking, kayaking, skiing and more, nearly always filmed in stunning 4K.

We’re based in Salt Lake City, Utah, and invite you to come along as we travel all around the western U.S. My wife Patricia and I, and our dogs Zoe and Maggie are avid boondockers, so you’ll seldom find us in RV parks or even dry campgrounds. Instead, we’re usually camped in some of the most remote and beautiful spots that you could ever pull a travel trailer into. And unlike most other RV channels on YouTube, we’re not RV dealers or full-timers — we’re weekend warriors just like you!

We’ll provide tips and insight on equipping and maintaining your RV, trip planning and travel videos to make your next adventure a grand one indeed! So, subscribe to make sure that you catch every episode, and remember…life is nothing but a Grand Adventure!

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Become one of our Grand Adventurers and subscribe to our YouTube channel! 
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